Contact us

Terms and Conditions

1. DEFINITIONS:

1.1 The "Company" is easyDNA Limited.
1.2 The "Client" is a private client ordering the Company's DNA profiling services, who neither enters into the Contract with the Company in the course of a business, trade, profession or public service etc, nor holds themselves out as doing so.
1.3 The "Nominated Person" is the person named on the Submission Form to whom the test results will be given.
1.4 The "Sampler" is the person who takes the samples.
1.5 The "Service" is the non-invasive prenatal paternity test offered by the Company.
1.6 The "Order for Services" is the placing of an order for the Company's Services, whether the order is made in person, by telephone, letter, electronic mail, completion of an order form or any other method.
1.7 The "Price" is the price as set out in the current price list for the Company's Services.
1.8 The "Kits" are the sampling kits provided by the Company to the Client.
1.9 All agreements on the part of the Client which comprise more than one person or entity shall be joint and several.

2. COMPANY'S RESPONSIBILITY:

2.1 We will make results available to the nominated person within the specified turnaround time commencing from the arrival of the samples at the laboratory.
2.2 Upon confirmation of the Order for Services the sample collection kit will be sent to the Client to the address provided at time of order. The kit will contain all the necessary items to complete the sample collection including blood collection tubes, instructions and the required submission forms.
2.3 If through no fault of the Client, the sampling Kit delivered to them or to their Sampler by the Company is damaged on arrival, a new one will be supplied by the Company free of charge.
2.4 The Company is not responsible for any delays in the arrival of the kit to the client due to the local postal or courier service.
2.5 The Company offers a Prenatal Paternity Test of which performance has been validated for single pregnancies only.
2.6 Written reports will be sent by email to the Nominated Person unless otherwise stipulated. If requested the Company will also send a hard copy of the results by mail for an additional fee.
2.7 The Company reserves the right to issue results to and/or to discuss results with all persons tested where the Nominated Person or other authorised person has failed without reasonable excuse to pass on the results to those tested.
2.8 The Company shall not be liable for any loss or damage suffered by the Client or any other person as a consequence of reporting the test results to the Nominated Person or other authorised persons, unless the Company has been negligent.
2.9 Any action taken by any parties concerned following the results are of no fault of the Company. The Company will not assume responsibility for any such actions.
2.10 Under the applicable data protection law, the Company will only obtain, use, process and disclose personal information about the Client in order that it may discharge its responsibilities in providing the Service contracted for, and for other related purposes including updating Client records, analysis for statutory returns, crime prevention and legal and regulatory compliance. The Client has a right to a copy of personal data held about them by the Company and such data can be obtained by them on payment of an administrative fee.
2.11 The Client accepts and understands that whilst the particular testing that the Company undertakes is highly accurate using specialised expertise, as with any testing there is a small possibility of inconclusive results. This is due to either insufficient fetal DNA being obtained, or situations in which it is not possible to determine paternity (see 'exceptional cases' under section 5).

3. CLIENT'S RESPONSIBILITY:

3.1 The Client is responsible to ensure that they eligible to take the test and that they are on or past the 10th week of pregnancy. Pregnancy begins on the first day of your last menstrual period.
3.2 The Client is responsible to ensure that in the case where the alleged fathers are potentially relatives in that they are either members of a small tribe or minor ethnic group or related, then both alleged fathers are submitted for testing. The Client is also responsible to advise the Company accordingly.
3.3 The Client is responsible for collecting and returning the samples in the manner described in the sample collection instructions. Any incomplete or non compliant samples will be subject to retesting fees (see point 4).
3.4 The Client is responsible for returning the blood samples as early as possible after collection, preferably the same day as the appointment and NO LATER than the day following the appointment for blood collection. The Client must call the courier company to collect their samples inside the pre-paid pouch for return to the laboratory.
3.5 The Client is responsible for ensuring the return of the required documents provided in the sample collection kit. Where these documents are not returned duly completed, the Company will be unable to comply with its obligations under these terms and conditions and in this event the Company shall have no further liability to the Client until or unless the documents are provided.
3.6 If as a result of a failure on the part of the Client (or their chosen Sampler) to return the required documents, the Company is obliged to cancel the Order for Services, no refund will be given.
3.7 Should the client request an additional kit to a different address then a fee of $85 will be applicable.
3.8 The Client is responsible for ensuring that the Nominated Person is aware of the need for confidentiality and that they should not disclose the contents of the report to anyone other than those authorised by the Client.
3.9 The Client understands that any costs incurred for the collection of the blood samples is at their expense.
3.10 The Client should only enter into contract with the Company if they are willing to be bound by these terms and conditions.

4. RETESTING

4.1 Taking Test too early: In order to increase the chance of conclusive results, customers must take the test on or after the 10th week of pregnancy. This ensures that enough of the cell-free fetal DNA is present in the expecting mother’s circulatory system for us to accurately determine paternity. In the event that the client provides false information regarding their due date, the Client won’t be eligible for a refund.
4.2 Insufficient DNA: Should the sample provide insufficient fetal DNA for reliable analysis, then no conclusion regarding paternity will be possible. In such cases a second blood draw and re-analysis later in the pregnancy is recommended. In such cases the Company will perform the second test free of charge except for administration and new kit fee of $200.
4.3 Non compliant sample: If, for any reason, samples reach us but do not meet our requirements, clients will be advised accordingly and will be offered the option of receiving a new kit for re-sampling. Any samples which are received: a) without paperwork b) without the required amount of blood c) with the wrong number of tubes will not be tested. If re-sampling is required, the client will incur a shipping and administrative fee of $200. If testing has commenced and it is shown that the samples have not been collected according to the instructions, a re-testing and re-sampling fee of $1300 will apply.

5. RESULTS

• The Company will in most cases provide a conclusive result which will confirm if an alleged father is the biological father of the child or not.
• The Client understands and accepts that in some exceptional cases the laboratory may be unable to determine paternity and obtain a conclusive result. This happens when the statistical value obtained for the tested alleged father is indeterminate regarding paternity, meaning he can be neither included not excluded as the biological father of the child. In these cases the Company will provide a refund to the Client for the laboratory testing less an administrative and shipping fee of $200.
• The Client understands and accepts that if the alleged fathers are related or from the same small ethnic minority group, then failure to supply the sample of both fathers may lead to an incorrect result.

6. FEES FOR SERVICES

• Prices for the Company's Services are those set by the Company and revised from time to time, and subject to change without notice. Prices are detailed in the Company's current price list available on the website or upon request.

7. PAYMENT, CANCELLATION AND REFUND POLICY

• The Company will not commence testing until full payment has been received for the test.
• • If a Client wishes to cancel the Order for Services, BEFORE the kit has been dispatched and WITHIN the statutory seven day cooling off period from the confirmation of the Order of Services, they can request a full refund in writing to the Company. If the Kit has already been dispatched then the Client must return the unopened kit with DHL pre-paid pouch and the Company will refund the client the amount paid less an administrative fee of $200. If the client has opened the kit then the Company will refund the client the amount paid less an administrative fee of $250.
• In the event of a miscarriage, the company will refund 50% of the total test cost. If the client has only paid the deposit for the test, then no refund will be given. The request for a refund must be put in writing, supported by a medical report. Such refunds can only be considered PRIOR to samples arriving at the laboratory.
• In the event of a miscarriage, the company will refund 50% of the total test cost. If the client has only paid the deposit for the test, then no refund will be given. The request for a refund must be put in writing, supported by a medical report. Such refunds can only be considered PRIOR to samples arriving at the laboratory.
• Once samples have been received back at the laboratory, no refund will be given.
• Should the client be unable to find a clinic, nurse, or doctor to collect the required blood samples, no refund will be given after the seven day cooling period. Should a request be made within the 7 day cooling period, easyDNA will refund the cost of the test minus an administration fee of $200 if the kit provided has not been opened or tampered with; otherwise, the client will incur a fee of $250.
• Any exceptional cases that are not listed in our refund policy will be considered on an individual basis and at management’s discretion.
• The Client has 8 weeks from date of order to return their samples to the laboratory. After this period the case folder will be automatically archived and a re-activation fee of $165

8. TIME AND DELIVERY

Dates given by the Company for the completion of analysis and reporting of results are for guidance only and are not of the essence of the contract, and the Company shall not be liable to the Client for any loss or damage direct or indirect caused by a delay. Third parties may delay delivery of products or services. The Company shall not be liable for any delay in the delivery of the Services and time shall not be of the essence.

9. CUSTOMER COMPLAINTS

9.1 The Company aims to provide a high quality service at all times. If the Client is not satisfied with the service they have received they should put their complaint in writing to the Company (full contact details for the Company are to be found at the end of these terms and conditions).
9.2 The Company will endeavour to look into any complaint promptly and to explain the position to the Client. The Company will do its best to resolve any complaints or concerns; however any decision by management is final.
10. Jurisdiction
10.1 The contract between the Company and the Client, as evidenced by these terms and conditions, is subject to the Laws and courts of the BVI, and shall have exclusive jurisdiction in relation to any claim or dispute arising from the contract.

CONTACT DETAILS

The company may be contacted at the following address and by the following means:

ADMINISTRATION OFFICES:

easyDNA Kenya, West End Building, Fourth Floor, Off Langata Road, Nairobi West, Nairobi

Tel: +254 734 752261, +254 734 752261 and +254 722622166, +254722622166,

Email: info@easydnakenya.com

ACTING AS AGENT OF :

UNITED KINGDOM (EU OFFICE):

easyDNA U.K, Level 5, Amphenol Business Centre, Thanet Way, Whitstable Kent CT5 3JF, United Kingdom
Tel: +44 0870 4231030, +44 0870 4231030 , Email: info@easydna.co.uk

 
View below the complete list of services we offer.
Menu listing all you need to know about our services.
LiveZilla Live Chat Software